Our value proposition
Our value proposition and commitment
At SK Telecom (Pty) Ltd, we commit to providing you with the most cost-effective infrastructure to support your business needs and ensuring that our quality and service commitment produces sustainable outcomes. Key to all of this is our strict code of conduct. We achieve results with close attention to standards compliance, technical competence and professional training, which influences the way we work as a team, and most importantly, how we service our clients. Our WIN/WIN approach is an example of this. Our focus areas include:
- Customer understanding
- Standards Compliance & Quality Control
- Technical Competence & Training
- Project Management
- Customer Service
- Warranty Promise
- Manufacture Accreditations & Technology Partners
Standard Compliance and Quality Control
Whether you are looking at manufacturer and industry standards, sound testing and installation practices, or customer care, SK Telecom views these requirements as ESSENTIAL minimum expectations of an ITC Solutions and Cabling Installer. Our accredited professionals and commitment to customer service ensures that these standards are not simply met but are well exceeded.
Ensuring a project runs smoothly, on time and within budget requires experienced project management. At SK Telecom (Pty) Ltd. this process starts well before a contract has been agreed- upon! From inception, throughout testing and completion, an experienced Project Manager will work with all parties each step of the way, responsible for a successful completion.
At SK Telecom (Pty)Ltd. customer service is everyone, not a department. Each staff member is trained and committed to providing the best possible service to our clients. Whether ensuring that service levels are met, or offering open, friendly advice, your dedicated account manager will always be on hand.
For quality assurance of products used, SK Telecom (Pty) Ltd. only partner with trusted industry leading manufacturers. All installers are required to complete extensive training to ensure knowledgeable and standards adherence. SK Telecom (Pty) Ltd. promotes professional conduct and quality standards within the industry, by providing excellent education, promoting skill sharing, and assessing knowledge with professional registration programs. We are committed to our local supply chain in an effort for the development of local industries.
sk service offering
SK Telecom Service Offering
SK Telecom (Pty) Ltd.’s promise is to provide comprehensive and trouble free IT Solutions to our highly valued clients. We provide the service, flexibility, reliability and responsiveness to meet all your ITC needs. With our industry experience and expertise, we have established efficient, systematic and comprehensive procedures that facilitate ongoing interaction with our client to ensure maximum value. Our areas of expertise include: